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Effective Date: August 3, 2026
Last Updated: August 3, 2026
 

SoulFlower Holistic Birth & Wellness LLC, doing business as SoulFlower Haven (“SoulFlower Haven,” “we,” “us,” or “our”), respects your privacy and is committed to handling personal information thoughtfully and responsibly.
 

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.soulflowerhaven.com, schedule a consultation, submit a form, request professional materials, register for an event or workshop, communicate with us, or otherwise interact with SoulFlower Haven.
 

By using this website, you acknowledge the practices described in this Privacy Policy.
 

Information We Collect:
 

Depending on how you interact with SoulFlower Haven, we may collect the following categories of information:

Contact and Identifying Information

This may include your:

• Name

• Email address

• Telephone number

• Mailing address, if needed for services or deliveries

• Preferred method of communication

Professional Information

When you submit a professional connection or portfolio request, we may collect:

• Professional title or credentials

• Organization, practice, or institution

• Professional email address

• Website or LinkedIn profile

• Information about a potential preceptorship, partnership, speaking engagement, or professional inquiry

Booking and Service Information

When you schedule a consultation or inquire about services, we may collect:

• Appointment preferences

• Requested service

• General information about your pregnancy, postpartum needs, wellness interests, or support goals

• Communications concerning your consultation or service

• Information necessary to personalize or deliver the requested service

Please do not use a general contact form to send medical records, test results, insurance information, emergency information, or other highly sensitive clinical documentation unless specifically requested through an appropriate method.

SoulFlower Haven’s website and general contact forms are not monitored for medical emergencies. If you are experiencing an emergency, call 911 or contact an appropriate licensed healthcare provider.

Payment and Transaction Information

When payment is required, payment information may be collected and processed by Wix or another payment-processing provider. Full payment-card details are generally entered directly into the payment provider’s secured system rather than SoulFlower Haven’s general forms.

We may receive limited transaction information, such as:

• Payment status

• Amount paid

• Service purchased

• Transaction date

• Billing contact information

• Refund or cancellation information

Communications

We may retain information you provide when you:

• Send an email or website message

• Submit a consultation or professional inquiry

• Request a professional flyer or portfolio

• Communicate about services, workshops, events, or collaborations

• Provide feedback

Website and Technical Information

Our website platform and service providers may automatically collect information such as:

• Internet Protocol address

• Browser type

• Device type

• Operating system

• General geographic location

• Pages viewed

• Links selected

• Referring website

• Date and time of visits

• Cookie and similar technology information

How We Collect Information

We may collect information:

• Directly from you

• Through website forms

• Through Wix Bookings or other scheduling tools

• During consultations or service-related communications

• Through email, telephone, or in-person communications

• Automatically through cookies and website technologies

• From payment processors and other providers used to complete a requested transaction

How We Use Information

We may use personal information to:

• Respond to questions and inquiries

• Schedule and manage consultations

• Provide requested doula, postpartum, educational, wellness, or professional services

• Process payments, refunds, and cancellations

• Communicate appointment information and service updates

• Review professional portfolio requests

• Evaluate potential preceptorships, partnerships, collaborations, and speaking opportunities

• Provide requested professional materials

• Organize workshops, educational events, and community gatherings

• Personalize your experience

• Maintain business and transaction records

• Improve the website and visitor experience

• Protect the security and integrity of our website and business

• Prevent fraud, misuse, or unauthorized activity

• Comply with legal, regulatory, tax, insurance, or contractual obligations

If SoulFlower Haven offers email updates or promotional communications, we will send them when you have requested or consented to receive them. You may unsubscribe at any time using the instructions included in the communication or by contacting us.

Cookies and Similar Technologies

SoulFlower Haven’s website is hosted on the Wix platform. Wix and other service providers may use cookies or similar technologies to operate the website, remember visitor preferences, maintain security, understand website performance, and support booking or payment functions.

These technologies may include:

• Essential cookies required for website operation

• Security and fraud-prevention cookies

• Preference cookies

• Analytics and performance technologies

• Booking, payment, or form-related technologies
   

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of booking tools, forms, payments, or other website features.
 

California Do Not Track Disclosure

Some browsers offer a “Do Not Track” setting. Because there is not one universally accepted standard for responding to these signals, this website may not respond to all Do Not Track requests.
 

Where applicable law requires recognition of a legally valid browser-based privacy signal, such as Global Privacy Control, we will address the signal as required.
 

Third-party providers associated with website hosting, analytics, booking, or payment processing may collect information about your activity over time and across different websites according to their own privacy policies.
 

How We Share Information
 

We may disclose information only as reasonably necessary to operate SoulFlower Haven, provide requested services, or meet legal obligations.
 

Information may be disclosed to:
 

Website and Technology Providers

This includes Wix and providers supporting website hosting, forms, scheduling, communications, data storage, security, and technical operations.
 

Payment and Booking Providers

Information may be processed by payment gateways, financial institutions, booking platforms, or related providers when you schedule or purchase a service.
 

Business Service Providers

We may use providers supporting email, cloud storage, accounting, recordkeeping, customer communication, delivery coordination, or business administration.
 

Professional Advisers

Information may be disclosed to attorneys, accountants, insurers, or other advisers when reasonably necessary to protect or administer the business.
 

Legal and Safety Disclosures
 

We may disclose information when reasonably necessary to:

• Comply with applicable law, regulation, subpoena, or legal process

• Protect the rights, safety, or property of SoulFlower Haven or another person

• Investigate fraud, misuse, security concerns, or unlawful activity

• Enforce an agreement or business policy

Business Changes

Information may be transferred in connection with a merger, sale, reorganization, financing, acquisition, or transfer of some or all business assets, subject to appropriate privacy protections.

SoulFlower Haven does not sell personal information for money. We do not knowingly share personal information for cross-context behavioral advertising.

Information Retention

We retain personal information only for as long as reasonably necessary to:

• Fulfill the purpose for which it was collected

• Provide requested services

• Maintain appropriate business and financial records

• Resolve questions or disputes

• Meet tax, insurance, contractual, or legal obligations

• Protect the security and integrity of the business

Retention periods may vary depending on the type of information and the purpose for which it was collected. Information that is no longer reasonably needed may be deleted, anonymized, or securely disposed of.

Information Security

SoulFlower Haven uses reasonable administrative and technical safeguards intended to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure. Please use discretion when submitting information online and avoid sending highly sensitive information through general website forms or ordinary email.

Your Privacy Choices and Rights

Depending on where you live and the laws that apply, you may have the right to:

• Ask what personal information we maintain about you

• Request access to your information

• Request correction of inaccurate information

• Request deletion of certain information

• Withdraw consent where processing is based on consent

• Opt out of promotional communications

• Ask questions about how your information is used or disclosed
  
   

California residents may have additional rights under applicable California privacy laws, including rights to know, correct, or delete certain personal information and to receive information about how it is collected, used, or disclosed. Certain rights apply only when specific legal requirements or business thresholds are met.
 

SoulFlower Haven will not discriminate against an individual for making a privacy request.
 

To submit a request, email hello@soulflowerhaven.com with the subject line Privacy Request. Please include your name, the nature of your request, and enough information for us to reasonably identify the applicable record. We may request additional information to verify your identity before fulfilling a request.
 

Children’s Privacy

This website is not directed to children under 13, and SoulFlower Haven does not knowingly collect personal information online from children under 13 without appropriate parental or guardian involvement.

If we learn that information was collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it. A parent or guardian may contact us at hello@soulflowerhaven.com with questions or concerns.
 

Third-Party Websites and Services

This website may link to third-party websites, social media platforms, booking services, payment providers, maps, or other external resources.

SoulFlower Haven does not control the privacy or security practices of those third parties. We encourage you to review their privacy policies before providing personal information.
 

Changes to This Privacy Policy

We may update this Privacy Policy as our services, website, technology, or legal obligations change.
 

The updated policy will be posted on this page with a revised “Last Updated” date. Material changes may also be communicated through an additional website notice or other appropriate method.
 

Contact SoulFlower Haven

Questions, concerns, or privacy requests may be directed to:

SoulFlower Holistic Birth & Wellness LLC
Doing business as SoulFlower Haven
Website: www.soulflowerhaven.com
Email: hello@soulflowerhaven.com
Telephone: 662-299-7924